About Us

 

The CXSA Group (in conjunction with the Customer Experience & Service Association Middle East) offers certified training programmes in Customer Centricity, User Experience, Design Thinking, Customer Service, Patient Experience and Employee Engagement. We offer both foundation and advanced courses designed specifically to meet the demands of the GCC.

We deliver both in-house and public programmes. Both are comprehensive in subject matter and can be tailored to the specific needs of the company and the attendee.

  • Customer Experience
  • Customer Service
  • Employee Experience
  • Visitor Experience
  • Patient Experience
  • Service Design
  • User Experience
  • Signature Programmes

Charles Bennett

CXSA Co-founder & CEO Charles Bennett is an acknowledged leader in customer-driven performance change and a mentor and a coach on both strategic and operational initiatives. Charles has delivered training and consulting across 40 countries, multiple sectors and companies including Citibank, Nielsen, Microsoft, Vodafone & Tracker as well as governments in Middle East and Asia.

Hassan Mohammad

Chief Innovation Officer & Co-founder Hassan Mohammad is a CXPA Recognised Training Provider and has been recognised as one of the CX 30 Under 30. Hassan specializes in enhancing CX and Innovation capabilities through comprehensive training programs. His expertise includes CX discovery, strategic planning, and cultivating a culture of excellence. Hassan excels in facilitating collaborative co-creation sessions and workshops, fostering a conducive environment for ideation. 

CXSA Institute
Making Customer Centricity Your Game Changer

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