Customer Experience Certified Education & Learner Journeys

Designed for people & companies in the GCC - Concepts, Techniques & Frameworks to help your customers, your company and your career

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Courses Categories

Enjoy a selection of our favorite courses and workshops across different disciplines. Click on any of the blocks below to learn more about our comprehensive programmes.

Customer Experience

5 Certification Levels
Customer Service

3 Certification Levels
Service Design

3 Certification Levels
Visitor Experience

3 Certification Levels
Patient Experience

4 Certification Levels
Employee Experience

3 Certification Levels
User Experience

3 Certification Levels
Signature Series

Multiple Certification Levels

Certifications

20 Certifications covering every aspect of customer centricity

Next Practice

Best practice to next practice certified content

Multi Lingual

Arabic and English speaking expert instructors

Put into practice

Practical assessment driven certifications

Versatile Delivery

Live, virtual or hybrid delivery

Tailored Content

All content completely tailorable to your specific needs

Certified Programmes

All programmes certified by recognised bodies

Accessible

All material accessible 24X7 via online portal

Extended Learning

Ongoing coaching and development to develop new practices

Multitude of Resources

Varied learning resources available across different disciplines

Get personal learning Paths and recommendations

Enhance your personal and organisational skills with our bespoke programmes
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Feedback from Previous Courses

Discover Your Perfect Programme In Our Courses.

These were two of the best training days I have ever been to….we were allowed to challenge, question, deep dive and also to make the understanding and take outs relevant to our businesses. I am definitely armed to be able to use the learning in my organisation.

Jan Richards
Jan Richards
Dublin Airport

This day was dedicated to the workshop and I benefited a lot of things in the field of Customer Experience, especially here I would like to mention Charles Bennett, thanks again for the deep insights you've shared with us... especially understanding personas and the impact of CX.

Dhaifallah AlShammari
Dhaifallah AlShammari
Customer Experience Professional

Fantastic workshop. Inspiring speaker with great insight as to how customer experience management should be delivered within a corporate. We have worked with Charles on multiple occasions as part of our programme to create the leading customer-focused organisation in our market. Charles’s work was a fundamental part in helping us to think differently and to deliver a fundamental part of our vision."

Bronwynn Tippett
Bronwynn Tippett
Chief Marketing Officer

It was an enjoyable CXSA Customer Experience Foundation workshop. Thank you to our amazing group of experts.

Noura Alhazzani
Noura Alhazzani
CX Supervisor at Allianz Saudi Fransi